Helen Macpherson trading as In Bloom Brain Health Privacy Policy
Helen Macpherson trading as In Bloom Brain Health (ABN 36 871 767 973) (“In Bloom Brain Health” “us”, “we”, “our”), complies with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles in the Privacy Act, together with the Health Records (Privacy and Access) Act 1997 (ACT) (“Health Records Act”) and the applicable Privacy Principles in the Health Records Act when handling health information. We also comply with the General Data Protection Regulation (“GDPR”) to the extent it applies.
Personal Information
By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.
We take the protection of your personal information seriously. Personal information includes personal data (as defined in the GDPR) and means any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established or any information relating to an identified or identifiable natural person (“Personal Information”). For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.
Collection
As a health consultant that provides consulting, information, resources and associated services (“Services”), we collect personal information for the purposes of delivering and providing our products and services. We may collect information through our Website located at http://www.inbloombrainhealth.com (“Website”), or in the course of providing our Services in person, verbally and/or in writing from time-to-time.
We collect Personal Information:
· from our clients – when they contact us to engage our services, during face to face, phone and email discussions, when information is provided via email, through the completion of documentation or otherwise in the course of providing our Services at any other time from time-to-time;
· from our clients, when they are required to provide the personal information of their clients, in order to enable the provision of our Services;
· from the employees of our clients when our clients make an enquiry, request an assessment, engage us to provide Services, or otherwise in the course of providing our Services at any other time from time-to-time;
· when we receive enquiries through the Website and when the Website is otherwise accessed or used;
· when we receive enquiries via email;
The kind of Personal Information we may collect will depend on who you are (e.g. a client, employee or third party service provider) and the nature of your interaction with us. Some Personal Information we collect may also include health information. Health information includes any information collected about health or disability, and any information collected in relation to a health service a person may have received (“Health Information”), including information about medical conditions or allergies/intolerances, medical history including injuries.
For individuals: Our ability to provide you with the services require is dependent on us being able to collect personal information about you. For organisations, companies and other entities, we may collect health information about your clients in order to provide our services, including to verify and assess the outcomes of services provided.
If you do not provide us with all the information we request, we may not be able to deliver our Services.
Consent
By engaging us, registering your details on our Website, and/or using our Website or supplying information or documents to us or otherwise engaging our Services, you freely give your specific and informed consent to us collecting, using and disclosing your Personal Information for the purposes specified in this Privacy Policy.
You have a right to refuse to authorise us to collect personal information about you from third parties, including banks, and insurance or superannuation companies.
Use
We may use information collected to provide our Services, send you our newsletter, communicate with third parties, or if needed to enforce our client agreement with you. If you are a third-party service provider, we will use your Personal Information to email you to accept your offer to provide Services, correspond with you in relation to the provision of Services and to pay your invoices.
Your Personal Information may be disclosed to contractors or temporary staff engaged by us to assist during peak periods. We require all contractors and temporary staff to adopt and adhere to this Privacy Policy.
In all cases, unless you have opted out, you consent to us using your Personal Information direct marketing purposes by us alone in order to tell you about our Services. We may contact you by mail, telephone, email or SMS to market our products and Services. We will always give you the opportunity to opt out of receiving any future direct marketing correspondence.
Disclosure and sharing
You expressly agree that we may disclose your information to third parties for purposes associated with your purchase of our Services and to third party service providers we engage to help us deliver our Services and for our own marketing purposes. We will only disclose your information to additional third parties with your consent or if permitted or authorised to do so by law. Some places outside of Australia may have inadequate data protection laws or may offer differing levels of protection of Personal Information which are not as high as in Australia. We agree only to use data processers who provide sufficient guarantees and that they will implement appropriate technical and organisational measures that ensure compliance with the GDPR and protect the rights of the data subject, and only to third parties who agree to comply with this Privacy Policy.
Data security, protection and quality
At all times, we will seek to protect the information we collect and hold from misuse, loss and interference and from unauthorised access and modification, and to make sure it is accurate, complete and up-to-date when we collect, use or disclose it.
We have procedures of monitoring the security and safety of data as well as procedures in place for dealing with any data breaches, and the associated requirements of notifying you and appropriate authorities where that data security of your information is breached.
We utilise third party software systems as part of our service delivery to you. Your Personal Information will generally be held in your client file, and may also be held in a computer database. At all times, your data is under our control and we take all reasonable measures to protect it.